Case Study: Improve Workforce Performance with Labour Management System (LMS) for a Retail Client

The purpose of writing this short and simple case study is to provide many a template of case study. This case study can be used for both – internal teams and external audience if put on online. This case study is of an Indian IT company that provides tech solutions to retail business across the world. This time, they provided solutions with LMS software. Remember it is Labour Management System, not Learning Management System, as short form of both is LMS.

LMS (Labour Management System) is software that provides tools through which business can keep a tab on the labour i.e. how many hours they are working and what is the productivity and how to design them for sales and high rush period. This software demands integration with seamless front and backend frameworks (see the technology stack used in the same).


For any retail organization, an effective LMS is critical to the overall success of the business. Recently one of our retail clients engaged us to improve their overall operations by deploying an LMS into their work ecosystem.

What were They Facing?

  • The client was facing some basic issues, like many other retailers in the world, however they were expecting many-fold solutions from us. Let’s see the sum up of their issues:
  • Their working models weren’t powered by LMS
  • Labour productivity was in vague or partially visible
  • Expenditure on wage was not smooth
  • Reporting among retail stores was not seamless
  • Labour forecasting system was missing, thus their sales was irregular
  • And some other issues…

What we did for Them:

  • We designed, developed, and deployed LMS models for their business
  • Worked to provide them with an automated system that calculates or foresees the labour requirement as per the situation and demand and sales of the stores
  • A proper provision for reporting was made
  • A model was prepared for studying goal hours – based on this planning and recalculating of sales goal is decided. And variances are made highlighted for effective study and reviews.
  • Additional value-adding tools prepared for tasks like ‘key service’ and ‘fill work areas’ and ‘full shelves’ and ‘great customer service’

We Used the Following Stack of Technology to Implement LMS into Their Operations:

  • JAVA 1.8
  • OKTA

Benefits for the Client:

  • The client is now able to plan, monitor, and review workforce/labour productivity performance along with the wage spend patterns
  • National and regional managers using the system to support store operations and identify opportunities for optimization of workforce and increase in sales
  • Additional tools in the system provide detailed information for the key services and fill work areas, which further help stores in providing full shelves and great customer service


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